In-patient Unit

Your guide to in-patient care and facilities

Our In-patient Unit provides specialist palliative respite and end of life care.

Admissions

In-line with your wishes, and upon referral from your GP, Hospital Consultant or Specialist Nurse, you may be admitted to our IPU for respite, palliative or end of life care. You may be brought in from home, or straight from hospital.

In 2017 we cared for 231 patients and their families in our IPU:

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Our Team

Care on our IPU is provided by a multi-disciplinary team of highly experienced doctors, registered nurses, occupational therapists, complementary therapists, counsellors, social workers, clinical psychologists, volunteers, healthcare assistants and a chaplain. 

"Each member of staff was so caring and understanding. You helped us all through a very difficult few days." IPU patient relative, 2017.

The professionals involved in your care meet on a weekly basis, this is followed by a ward round which is used to help plan your time with us. It is important that you are at the centre of all that we do, so you are encouraged to have honest discussions with the team and work with them to plan for your future care.

The people who are important to you are also invited to attend the ward round as we believe it is important that they are welcomed, listened to and made to feel 'part of the team'.

Our team will also liaise with your GP and District Nurse to ensure that your needs can be met in the community following discharge.

Quality & Safety

Patients and their families rightly expect to be cared for in a safe environment, this is something we pride ourselves on at Hospice Isle of Man.

In 2017 our IPU had a lower rate of patient falls when compared with both other hospices our size and when compared to all hospices in the UK. 

We believe this is a result of our commitment to continually improve clinical quality and safety, the careful assessments carried out by our staff as patients are admitted and the high standard of care provided throughout a patient's stay.

For more detailed information on our standard of clinical care you can find our Clinical Governance and Quality Report for 2017 here .

The physical environment

You told us that what matters to you is that our IPU is "a happy, clean environment with professional staff who are knowledgeable".

As well as providing an excellent standard of nursing and medical care, we offer a high standard of accommodation in a relaxing and comfortable environment that has been designed to meet all of your physical, emotional and spiritual needs.

Each of our 12 purpose-built bedrooms are fully equipped with the following:

  • electric bed with air cushions and mattress
  • reclining chair
  • en-suite toilet and shower
  • sofa bed - for loved ones to stay over
  • TV and DVD player
  • Wi-Fi
  • radio/cassette/CD player
  • desk and chair
  • storage for your belongings
  • hoists and other specialist equipment
  • telephone (incoming calls only)

IPU 1

In 2017 we were delighted to officially open Tom's Terrace, a glass covered terrace that can be accessed through patio doors in each of our bedrooms. Thanks to this generous gift from the late Thomas Emmett all of our patients are now able to directly access our beautiful gardens and take in the views of the Manx countryside.

Our IPU also offers the following facilities:

  • wet-room style bathroom with Jacuzzi bath
  • rehabilitation suite
  • chapel 
  • multi-sensory relaxation room
  • Braddan Lounge - a communal lounge for patients and visitors
  • library of books, games, DVDs and CDS
  • bedrooms for relatives and loved ones

With the support from our community, we are committed to continually investing to improve the physical environment for patients and those who matter to them.

What you should bring with you

To make your stay as comfortable as possible, we recommend bringing the following:

  • night clothes
  • dressing gown
  • slippers (non-slip)
  • toiletries
  • tissues
  • walking aids (if required)
  • all medication you are taking at present
  • all vitamin supplements you are taking at present

You may also wish to bring electronic devices:

  • mobile phone 
  • kindle
  • laptop
  • iPad

Please do not bring valuables or large sums of money.

Meals

Breakfast, lunch, tea and supper are all provided and all food is lovingly prepared in our kitchens by our wonderful catering team. You can select choices on the menu or request an alternative meal if you prefer. Meals can also be provided for two close family members, friends or carers.

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Lunch is served between 12.30-1.30pm and tea is served between 5.00-6.00pm. During meal times our clinical staff prefer not to disturb you with any routine observations as part of our protected mealtime initiative but our nurses, volunteers and health care assistants are on hand to assist if you need them.

Visitors can access refreshments in the Braddan Lounge, for something more substantial Elaine's Coffee Shop is open Monday-Friday and serves a selection of hot and cold food, snacks and drinks can also be purchased from our vending machine.

Visiting

Dependent on your wishes, we operate 'open visiting' for close friends, family and carers. However we do appreciate mornings being kept free, where possible, for medical/nursing assessments and personal care.

All other visitors are welcome between 2.00-8.00pm, this may include pets, provided they are kept under control.

Between the hours of 9.00am-6.30pm, visitors should use the main door or the patients' and visitors entrance and go to reception. Outside these hours it is necessary for visitors to ring the bell at reception to be welcomed by a staff member or volunteer.

Every visitor is requested to sign the visitors' book and to wait in reception while we establish if the visit is convenient with you.

 

Referral Process 2


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