Privacy Policy

Hospice Isle of Man Privacy Notice

Hospice Isle of Man is committed to protecting the privacy of everyone who uses our services: as patients and carers or as employees and volunteers, and anyone who supports hospice through fundraising, retail or lottery activities. This notice explains what personal data we collect and process, how we collect it, whom we share it with, and why we do so. It also explains how we keep the data secure. If you have any questions about this privacy notice or our privacy and data processing in general, please contact our Chief Information Officer at gdpr@hospice.org.im or our Data Protection Officer at dpo-dhsc@gov.im  Telephone no +44(0) 1624686784

What is personal data?

By personal data we mean any information that might allow you to be identified, such as your name, address, date of birth, credit card details, I.P. address, photo or video image or voice recording. For patients, some of this data will be sensitive and relate to their health and wellbeing, ethnicity and religious views.

Who we are?

We are Hospice Isle of Man operated by Hospice Care.

Registered office: Strang, Douglas, Isle of Man, IM4 4RP

Registered Company Number 22473 (Isle of Man)

Registered Charity 317

Hospice Isle of Man is the only provider of specialist palliative care on the Isle of Man.

Hospice Shops (Share the Care) run our retail outlets including 7 shops and 1 warehouse.

Hospice at Home allows adults patients to be nursed in the community.

Rebecca House is our children’s wing in the Hospice, Isle of Man. It is a purpose-built facility that provides respite, palliative and end of life care for children with life-limiting or life-threatening conditions from birth to 18 years.

How does Hospice Isle of Man collect your personal information?

Marketing, events, fundraising, visiting our shops and playing our lottery

The personal information we collect might include name, address, email address, telephone numbers, date of birth, I.P. address, credit card details and bank account details (for setting up regular direct debit or payment information).

Volunteering with us         

If you volunteer with us we will need to collect information such as your name, age, address and gender.

Patient information

If you use our clinical services we will need to collect information such as your name, age, address, gender, and possibly sensitive personal information concerning your health and wellbeing, ethnic origin and religious views. In order to provide complete care we may also collect some information about family members and carers.

Working for us

If you apply for or take a job with us, we will store your contact information, bank details, and keep records of your employment history.

Closed Circuit Television (CCTV)

You may appear in still images or video footage using Closed Circuit Television (CCTV) that is used on some hospice sites for security purposes.

Using our website

If you use our website, we will store data about your internet browser, I.P. address, the timings of your visits, and a record of which pages you looked at.

What information is used by Hospice Isle of Man?

We may use your personal information for:

  • Dealing with your enquiries, requests and complaints
  • Processing your donations and orders made online or through our shops
  • Providing you with information about our work, activities, events and services, only if opted in
  • Complying with our legal obligations, policies and procedures
  • Providing and personalising our services
  • Administering membership records
  • Fundraising and Lottery administration
  • Conducting market research

Consent on how personal information is used

We will give a clear explanation of the purpose for which personal information is collected and processed. Where necessary, we will also ask for consent to be given by a positive opt in choice. Sufficient information will be provided for an informed choice to be made. The personal data will not be used for any extra purpose without additional consent being obtained. It will also be made clear how consent can be withdrawn.

Data Security

We have in place physical, electronic and managerial procedures to safeguard and secure the personal information we collect.

All of our data processors have provided statements on how they keep your personal data safe and secure in compliance with the General Data Protection Regulation (GDPR) 2018.

All our employee, volunteers and data processors, who have access to, and are associated with the processing of personal data, are legally obliged to respect the confidentiality of the personal data we hold.

No sharing of personal information

Your information and personal data is not disclosed, sold or shared with any other organisations. Some information is held and processed by our Internet Service Provider and Mailchimp, but it is only held and processed for and on our behalf and under our instruction. There is data sharing of clinical data with other health care staff such as GPs and district nurses who are also involved in your care.

No indirect collection of personal information

Retention of data

We will not retain personal data if you have unsubscribed from one of our mailing lists.

Our Retention of Records policy can be requested from gdpr@hospice.org.im

Your rights

The GDPR includes the following rights for individuals:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • The right not to be subject to automated decision-making including profiling.

Rights to access, remove or correct personal information

You have the right to request a copy of the information that we hold about you and this is free of charge. If you would like to do this, please complete our Subject Access Request Form

You also have the right for personal data to be erased. The right to erasure is also known as ‘the right to be forgotten’. Individuals can make a request for erasure by contacting gdpr@hospice.org.im

Cookies

A cookie is a small text file created by the web server and saved on your PC’s hard drive. The next time you visit the web site the web server will check to see if you have this cookie. If you do, the web server will be able to read its contents. If you do not want to receive cookies or if you would prefer to be prompted first you should check the settings in the ‘Internet Options’ of your web browser. If you are not sure on how to check or alter these setting you should contact your software provider or support engineer.

What is aggregate information?

Aggregate information is used to show us the total number of visits to our web site and which parts of the site are used the most. Aggregate information does not identify individuals, as it does not contain any personal data. This information helps us in developing our web site and improving the service we offer you.

If you’re 16 or under

If you are under 16 you have the same rights as adults over your personal data. These include the right to access your personal data; request rectification; object to processing and have your personal data erased.

Changes to our privacy notice

This notice will be amended in the light of any relevant changes in legislation GDPR 2018.

How to contact us

Please contact us if you have any questions about our privacy notice and policy.  Our contact details are as follows:

  • By email:  gdpr@hospice.org.im
  • Or write to us at: Data Protection Officer, Hospice Isle of Man, Strang, Douglas, Isle of Man, IM4 4RP

Further information
If you have any questions, please contact Hospice Isle of Man at gdpr@hospice.org.im

 

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