Tell Us About Your Experience
We welcome all feedback, whether positive or constructive, and view it as an important opportunity to learn and improve our services. Sharing your experiences, no matter how big or small, helps us continue delivering the highest standard of care to our community.
If you’ve had a positive experience or someone has made a meaningful difference, we would love to hear about it. We also value comments and suggestions, as your ideas help shape and develop the way we provide our services. If something has not met your expectations, please let us know so we can address any concerns and work to resolve the issue.
All feedback is treated seriously and managed with sensitivity and confidentiality.
Complete our survey
'What Matters to You, Matters to Us' is a survey designed for patients and their families, friends, or carers. The responses will help us to better understand your experiences of our services and help us identify how we can improve further.
All responses will remain anonymous and secure, and will not be shared with anyone outside of Hospice Isle of Man. The survey consists of short, tick-box questions. It will only take you a few minutes to complete.
Open Survey
Making a Complaint
We understand that raising a concern can feel difficult, but we are here to listen. If you wish to make a formal complaint:
We will acknowledge your complaint promptly
We will investigate thoroughly and fairly
We will keep you informed throughout
We will explain the outcome clearly
Our aim is always to resolve issues quickly and learn from them.
If you would like to read our full process, please refer to our Complaints Policy.
How to Share Your Feedback
By Phone
If you’d prefer to speak to someone, call our main reception on 01624 647400
By Post
Hospice Isle of Man, Strang, Douglas, Isle of Man, IM4 4RP
Feedback Form
Use our simple online feedback form below to share your thoughts.